RetroHead GameStore Information

Dear Valued Patrons,

We want to share some important information about how RetroHead GameStore operates to ensure a smooth and transparent shopping experience.

No Physical Storefront

RetroHead GameStore currently operates online only.

We do not have a public retail storefront at this time.

All orders must be placed through our website.

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The RetroHead Standard

At RetroHead GameStore, we care about preserving the retro gaming experience.

Every item we sell goes through a testing and quality check process before it reaches a customer. Our goal is simple: when your game arrives, it should work the way it was meant to.

We believe retro games should be played, enjoyed, and preserved, not forgotten.

That means:

• Games are tested before sale
• Items are checked again before shipping
• Defective items are made right
• Honest expectations about used items are clearly communicated

RetroHead was built by gamers who grew up with these systems, and we treat every order with the same care we would expect ourselves.

Serving collectors and retro gamers across Canada and the United States.

Because at RetroHead GameStore:

Where Retro Never Dies And Digital Gets Drop-Kicked.

 

Order Cut-Off Times

For same-day curbside pickup or same-day delivery, orders must be placed before 7:00 PM.

Orders placed after 7:00 PM will be processed the next day, and you will be contacted at some point the following day to arrange pickup or delivery.

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Shipping

Tracked shipping starts at $9.99.

Shipping orders are processed the next business day and typically shipped the following business day.

Shipping costs and delivery estimates are calculated during checkout based on destination and order size.

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Niagara Region Delivery

Same-day delivery is available within the Niagara Region.

Orders must be placed before 7:00 PM to qualify for same-day delivery.

Orders placed after 7:00 PM will be scheduled for delivery the following day.

Delivery starts at $7.99 unless the order qualifies for free delivery.

Free Delivery Minimums

We offer fast, reliable local delivery across Niagara Region.
Delivery pricing is based on your distance from Niagara Falls.

Zone ranges are approximate. Exact delivery pricing will be shown at checkout before you complete your order.

 

🟢 Zone 1 – Niagara Falls (Local)

Niagara Falls (all areas)
✅ FREE on orders $50+
💲 Under $50 → $7.99

 

🔵 Zone 2 – 10–20km Radius (Near Niagara Falls)

Thorold, nearby St. Catharines areas
✅ FREE on orders $75+
💲 Under $75 → $9.99

 

🟡 Zone 3 – 20–35km Radius (Central Niagara)

St. Catharines, Welland
✅ FREE on orders $100+
💲 Under $100 → $14.99

 

🟠 Zone 4 – 35–50km Radius (Outer Niagara)

Niagara-on-the-Lake, Fort Erie, Port Colborne
✅ FREE on orders $150+
💲 Under $150 → $19.99

 

🔴 Zone 5 – 50km+ Radius (Extended Niagara)

Grimsby, Lincoln, Beamsville, Vineland, West Lincoln
✅ FREE on orders $250+
💲 Under $250 → $24.99

 

📍 Important Info

• Delivery is available within Niagara Region only

• Final delivery pricing is calculated at checkout based on your exact address

• Orders will not be processed until delivery details are confirmed

 

Curbside Pickup

Curbside pickup is available in Niagara Falls, Ontario.

Orders must be placed before 7:00 PM for same-day pickup.

Orders placed after 7:00 PM will be prepared the following day.

You will be contacted by text or phone to arrange a pickup time.

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Order Processing

Orders are processed in the order they are received.

There is no need to contact us after placing an order, as this will not speed up processing.

• Shipping orders – processed the next business day and shipped the following business day
• Pickup / Delivery orders – you will be contacted to arrange a time

Additional instructions and details are provided during checkout.

 

Payment Options

We currently accept:

• Credit Card
• PayPal
• Cash (Pickup Orders Only)

All orders must be completed through the website before pickup, delivery, or shipping arrangements can be made.

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Quality Assurance

All items sold by RetroHead GameStore are tested before being shipped or delivered.

Every item is verified to function properly unless clearly stated otherwise.

We stand behind the items we sell and will always work to resolve legitimate issues if they arise.

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Important Notes

Unless clearly stated otherwise:

All games are used.

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Used Game Condition – What To Expect

All games are tested and guaranteed to work unless otherwise stated.

Because we deal exclusively in used items and maintain a large rotating inventory, please note the following:

• Manuals are not guaranteed unless specifically stated
• We cannot verify manual inclusion upon request if it is not listed
• Original cases are not guaranteed
• Some games may be shipped in replacement cases (DVD-style cases)

Used games may show signs of prior ownership including:

• stickers
• rental markings
• writing
• general cosmetic wear

Some stickers or markings cannot be safely removed without risking damage and may remain on the item.

Internal cosmetic details are not individually inspected or documented.

While we always try to send clean and presentable items, this is the nature of used inventory.

Product photos are provided as a general representation and may not reflect the exact copy that will be shipped.

 

Item Variations

Because RetroHead GameStore sells used and collectible items, there may be minor variations between copies of the same product.

This may include differences in:

• label condition
• disc condition
• case style
• sticker placement
• cosmetic wear

These differences are normal for used retro games and do not affect functionality.

 

Returns

Returns are accepted only for defective or non-working items.

The following do not qualify as defects:

• cosmetic condition
• missing manuals
• case variations
• stickers, markings, or prior ownership signs

If an item arrives defective, we will make it right.

By placing an order, you acknowledge and accept these conditions.

Full return policy details are available in our official policy section.

Order Finalization

Because orders are processed quickly and inventory is limited, orders cannot be cancelled once they are placed.

Placing an order confirms that you agree to RetroHead GameStore's policies and conditions.

By completing a purchase, you acknowledge that you have read and accepted our store policies including shipping, returns, and used item condition expectations.

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Looking To Sell?

If you are interested in selling items, please send clear photos of the items to:

Text: 289-501-0397

or email:

CustomerSupport@RetroHeadGameStore.com

Please allow time for a response as we receive many inquiries.

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Contacting Us

While we do have a phone line, we are not always able to answer calls.

Our voicemail provides instructions for the fastest way to reach us.

For quicker assistance we recommend:

Text: 289-501-0397

Email:
CustomerSupport@RetroHeadGameStore.com

Because RetroHead operates online-only, we are typically able to respond faster through text or email.

Thank you for choosing RetroHead GameStore.

We truly appreciate your support.

RetroHead GameStore

CustomerSupport@RetroHeadGameStore.com

Text: 289-501-0397